This Refund Policy is an operational document of One Button Studio. It is not a policy of Kwame Nkrumah University of Science and Technology (KNUST) and has not been issued or approved by the University. Where applicable law or a binding KNUST requirement says something different, that law or requirement applies.
This policy explains when One Button Studio gives a refund and how it is paid.
1.When a refund is available
A refund is available:
- when you cancel within the time allowed for a refund (see below);
- when the studio cancels a confirmed booking and you choose a refund instead of a reschedule;
- when a payment succeeds but the booking cannot be confirmed;
- when you have been charged in error;
- in any other case where the law requires one.
2.If you cancel
What you receive depends on how far ahead of the session you cancel:
- 24 hours or more before the session starts: a full refund of the amount paid for the booking, or a reschedule.
- Less than 24 hours before the session starts: no refund.
- No-show (the customer does not attend): no refund.
3.When a refund is not available
A refund is not normally given:
- for a cancellation made after the time allowed for a refund, except to the extent shown above;
- for time not used because you arrived late or left early;
- where a session is ended because of a serious breach of the Studio Policy or the Content and Recording Policy;
- where a booking was obtained with false information, including a false claim to student pricing.
This does not affect any right to a refund that the law gives you.
4.If the studio cancels
If the studio cancels a confirmed booking, or cannot provide the session because of a closure, you may choose between a reschedule at no extra cost and a full refund of the amount paid for that booking.
5.If a payment succeeds but the booking is not confirmed
Occasionally a payment may go through although the booking cannot be confirmed, for example because the slot was released before the payment was verified. If that happens we will confirm the booking for the slot where it is still free, or offer you an alternative, or refund the payment in full. The choice between an alternative and a refund is yours.
6.How refunds are processed
Refunds are returned to the original payment method through the payment provider. They are not paid in cash or to a different account, unless the original method cannot be used and the studio agrees an alternative with you.
Expected processing time: [PLACEHOLDER: Approved refund processing time]
After the studio has issued a refund, the time it takes to reach you also depends on your bank or Mobile Money provider.
7.Payment provider fees
Rule on fees charged by the payment provider: [PLACEHOLDER: Rule on payment provider fees]
8.Memberships
A membership fee is refundable only as shown on the membership at purchase or as required by law. Hours already used are not refunded.
9.How to ask for a refund
Cancel from your booking page, or contact the studio with your booking reference:
- Studio support: [PLACEHOLDER: Studio support contact]
If you disagree with a refund decision, you can raise a complaint using the process in the Terms and Conditions.